Shipping Policy

 Shipping & Delivery

Royalteabay uses China Post as our primary carrier. Upon receiving payment, we ship in 3 business day via China Post worldwide. We currently ship worldwide.

Shipping Time

Normally our free international economy shipping takes 17-42 business days to arrive.

Expedited Shipping

Two weeks express shipping via EMS option is available. Prices are dependent upon order weight and destination. Please contact us for a shipping quote.

Tracking Numbers
The majority of orders shipped by Dragon Tea House are sent via SAL with a delivery confirmation number.

Customs Tax

Customers may be subject to import duties and taxes. We will, however, only charge you for the purchase price, shipping and handling for your item(s). Any additional charges incurred at customs clearance must be paid for by you. 

Shipping Damages & Loss

All orders are insured which protects against shipping damage and loss by Royalteabay. Customers are given the option to receive an exact item or refund. Inspect all orders immediately upon arrival. Within 72 hours of receipt, report any damages to us. If it has been over 40 days since your order date and it has not been received, contact Royalteabay to investigate the location of your order. While we will work quickly to locate, send another one or refund your purchase, please allow up to 15 days for resolution.